Refund policy

Refund & Return Policy

Last Updated: July 24, 2026

At Same Day Custom Apparel, every order is custom-made specifically for you. Because each item is personalized with your design, logo, text, or artwork, we cannot restock or resell custom products. Please read this Refund & Return Policy carefully before placing your order.

Custom Orders

All custom products, including but not limited to:

Custom T-Shirts
Hoodies
Polo Shirts
Hats & Caps
Sweatshirts
Jackets
Embroidered Apparel
DTF Transfers
Screen Printed Apparel
Promotional Products

are made specifically to your order and are considered final sale.

Order Cancellation

Orders may be canceled only before production begins.

Once your artwork has been approved or production has started, your order cannot be canceled, modified, or refunded.

If you need to cancel or make changes to your order, please contact us immediately. We will do our best to accommodate your request if production has not yet begun.

Returns & Exchanges

Since all products are custom-made to your specifications, we do not accept returns or exchanges except in cases where:

The wrong item was received.
The product contains a manufacturing defect.
The design or artwork was printed incorrectly due to our error.
The item was damaged during shipping.

We do not accept returns or exchanges for:

Incorrect size ordered
Incorrect color selected
Customer spelling or design mistakes
Customer-supplied artwork errors
Change of mind
Incorrect quantity ordered
Normal wear and tear

Please review your artwork, spelling, garment colors, sizes, and order details carefully before submitting your order.

Damaged, Defective, or Incorrect Orders

If we make a mistake, we'll make it right.

If you receive:

An incorrect product
A manufacturing defect
A printing or embroidery error caused by us
A damaged shipment

Please contact us within 5 business days of receiving your order.

Please include:

Your Order Number
A description of the issue
Clear photographs of the product
Photos of the shipping box (if damaged during transit)

Claims submitted after 5 business days of delivery may not be eligible for replacement or refund.

After reviewing your claim, we may, at our discretion:

Replace the item
Reprint your order
Repair the product (when applicable)
Issue a full or partial refund

The appropriate resolution will be determined based on the circumstances.

Color & Print Variations

Minor variations may occur due to differences in:

Computer monitors
Mobile device screens
Garment materials
Printing and embroidery processes
Print placement

These minor variations are normal and are not considered defects.

Size Disclaimer

Sizing may vary slightly between manufacturers and garment styles.

Please review the sizing chart carefully before placing your order.

Size charts are provided as a guide only, and slight measurement variations may occur during manufacturing.

Same Day Custom Apparel is not responsible for garments that do not fit because an incorrect size was selected.

Customer-Provided Artwork

Customers are responsible for ensuring that all uploaded artwork is:

Correct
High resolution
Properly spelled
Free of design errors
Approved before production begins

Customers are responsible for reviewing and approving all artwork proofs before production.

Same Day Custom Apparel is not responsible for customer-approved artwork containing spelling, layout, sizing, or design errors.

Right to Refuse Orders

Same Day Custom Apparel reserves the right to refuse or cancel any order containing copyrighted, trademarked, offensive, illegal, defamatory, hateful, or otherwise inappropriate content.

If payment has already been received for an order that cannot be fulfilled, a full refund will be issued.

Shipping Delays

We work hard to complete and ship every order on time.

However, delivery dates are estimates only and are not guaranteed.

Same Day Custom Apparel is not responsible for shipping delays caused by:

Weather conditions
Shipping carrier delays
Holidays
Natural disasters
Customs inspections
Incorrect shipping addresses provided by the customer
Other events beyond our control

Shipping delays alone do not qualify for a refund.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first.

If additional assistance is needed, we will gladly help initiate a carrier investigation.

Same Day Custom Apparel is not responsible for packages that are lost or stolen after being marked as Delivered by the shipping carrier.

Refund Processing

If a refund is approved:

Refunds will be issued to the original payment method only.
Processing typically takes 5–10 business days, depending on your bank or credit card provider.
Shipping charges are non-refundable unless the error was caused by Same Day Custom Apparel.